LunaShift Virtual Assistance
Trust in our expertise to safeguard your assets overnight.
About Us
After years in rental management, we came to a realization: Support does not stop overnight, but most people do.
At LunaShift, we provide overnight communication from 10pm to 7am across all U.S. time zones. We handle messages, arrivals, and issues in real time so nothing waits until morning.
Whether you manage short-term rentals, vehicles, or both, your operation keeps running smoothly overnight and your customer experience stays consistent.
We are an American-based team abroad, so while you sleep, everything is already handled.
That consistency is what defines a five-star experience ⭐
What We Handle Overnight
Overnight support for property and vehicle rentals
Elite support beyond business hours
FROM 10PM TO 7AM DAILY...
Guests get locked out or lose WiFi in the middle of the night. We step in to resolve situations so you don't have to.
We handle issues early and with professionalism, protecting the guest experience and reputation.
Overnight staff is costly. We offer a flat monthly rate — no extra charges for last-minute bookings, cancellations, or changes.
It might be nighttime in the U.S., but it’s daytime for us. We stay fully focused throughout our shift — all while you rest.
Technology can’t comfort guests. When someone needs attention, we step in with real empathy and turn a stressful moment into a positive one.
We cover every U.S. time zone from 10PM–7AM, so you can fully step away knowing your guests are taken care of all night.
Expert overnight oversight
Effortless luxury, uninterrupted nights
PER PROPERTY
$135/mo
Overnight monitoring for one property.
Message monitoring and instant response
Overnight coverage available, 365 days a year
Includes phone support, platform calls, and third-party coordination
Vendor and maintenance communication
Smart tech and access issue support
End of stay summaries
10% discount for 10+ rentals (vehicles & properties combined)
PER VEHICLE
$115/mo
Overnight monitoring for one vehicle.
Message monitoring and instant response
Overnight coverage available, 365 days a year
Includes phone support, platform calls, and third-party coordination
Vendor and maintenance communication
Smart tech and access issue support
End of stay summaries
10% discount for 10+ rentals (vehicles & properties combined)
LunaShift began with the simple belief that true hospitality never sleeps. My vision was to give short-term rental hosts a complete peace of mind overnight, knowing their guests are cared for and every detail is handled professionally by our team.
Founder & CEO
Nicole
Your nights covered, explained
How our team supports your quiet hours
Always available
Complimentary Discovery Call
Learn more about our services
Already set on joining LunaShift? Complete our New Client Form here
Excellence around the clock
Attending to your guests, from dusk till dawn
We support private STR hosts, property managers, multi-unit portfolios, and vehicle rental operators and fleet managers.
We provide nationwide overnight support across major U.S. cities, coastal and ski destinations, and high-demand vacation regions (excluding Hawaii).
We support platforms including Airbnb, VRBO, and Booking.com. For vehicles, we assist hosts operating on Turo and Booking.com.
We cover every U.S. time zone from 10 PM to 7 AM (excluding Hawaii), handeling all overnight communication for your rentals.
After onboarding, you’ll have access to the LunaShift portal, where overnight activity is visible and documented throughout the stay.
We oversee and support smart systems — locks, thermostats, Wi-Fi, and more — to keep everything running reliably through the night.
We work within your brand guidelines to deliver communication that feels authentically yours.
As fast as AI, but powered by real people. You get instant replies with empathy and understanding that only humans provide.
"While you rest, we handle the rest"
